Key Responsibilities
O2C Process Management: Supervise the end-to-end Order to Cash process, from order entry to cash application. Monitor and optimize credit management policies to minimize credit risk. Ensure accurate and timely invoicing, including adherence to customer-specific requirementCollections Management: Implement and manage collection strategies to reduce outstanding receivables. Monitor and resolve collection disputes, discrepancies, and issues promptly. Provide regular aging analysis and reports to senior managementReconciliation and Reporting: Perform regular account reconciliations to ensure accuracy in financial records. Generate and analyze O2C reports to identify trends and opportunities for improvement. Prepare monthly and ad-hoc financial reports for managementTeam Leadership: Lead and mentor a team of O2C professionals. Ensure the team is adequately trained and motivated to meet performance targetsProcess Improvement: Continuously identify and implement process improvements to enhance efficiency and accuracy. Collaborate with cross-functional teams to resolve O2C-related issuesCustomer Relationship Management: Build and maintain positive relationships with customers to facilitate collections. Address customer inquiries and concerns in a professional and timely manner
Ideal Candidate
Bachelor's degree in Finance, Accounting, or a related fieldProven experience in O2C process management, with at least 5 years in supervisory roleStrong knowledge of accounting principles and financial analysisProficiency in ERP systems and O2C software (e.g., SAP, Salesforce)Excellent communication, leadership, and problem-solving skillsAbility to work collaboratively in a fast-paced environmentStrong attention to detail and a commitment to accuracyDesignation, Seniority / Experience
