Who we are: In order to decarbonize the grid, utilities and grid operators need higher quality carbon data and analytics. To support the US grid’s decarbonization journey, Singularity Energy is building a data platform to support clean energy and carbon tracking, reporting, and planning. Today, grid carbon data is siloed, outdated, and lacks spatial and temporal granularity, and with new climate pledges and decarbonization plans being announced every day, there is a tremendous need to get the underlying data right. Singularity is proud to partner with organizations such as Southern Company, MISO, SPP, and APS. We are a team of grid carbon experts, with industry recognized accolades, and we are hiring to support engineering our platform for the scale and needs of our utility and grid operator partners.

About this role: The background of a forward deployed engineer at Singularity Energy can be wide and varied. We’re looking for somebody who can write full-stack code (across the frontend, backend, data engineering & infrastructure - or ramp up quickly!), manage a large and complex project, coordinate resources internally across multiple departments, and stay on top of customer communications that involve multiple stakeholders and require the utmost clarity. The primary role of a customer engineer is to be the technical leader on the delivery and deployment of Singularity Energy’s platform for a large (utility or grid operator) customer. What you will do week-to-week and day-by-day will vary and can include:

Meeting with customer stakeholders to understand business goals, data, and technical environments
Working with your internal account manager counterpart to define and agree on a delivery timeline
Creating a roadmap of features needed to deliver on the customers’ needs and working with product and engineering managers to prioritize, estimate and allocate engineer time for feature development and delivery
Deeply understanding and empathizing with your customers’ business needs and workflows in order to communicate the importance of various roadmap items
Clearly and consistently communicating with customer (and internal) stakeholders across a variety of levels- from project managers, to IT administrators, to C-suite executives
Implementing data pipelines to ingest customer data into the Singularity platform
Proactively identifying bottlenecks and future challenges that will block or impede delivery and raising that to the correct parties for resolution
Helping the core engineering team by building features and squashing bugs
Prototyping new product capabilities and provide structured feedback to the product and engineering teams
Collaborating in a working session with a product manager and designer to build new user workflows for your customers
Leading customer training, documentation, and ongoing technical support during early deployment phases

Requirements:

3+ years of full-time professional experience in the technology industry
Experience in cloud-based software development, data engineering, or technical consulting
Experience in a customer-facing role or function
Strong written and verbal communication skills. Experience communicating technical concepts to non-technical audiences
Works well in ambiguity and can deliver 0→1 software solutions
Strong track record of problem-solving and analytical skills as well as the experience learning new systems quickly
Based in or willing to relocate to the Boston area

Nice-to-have:

Experience working in energy, utilities, or other complex data-heavy sectors
Prior experience in a forward-deployed, field engineering, or solutions engineering role
Experience with our tech stack: Python, Airflow, AWS, React & NodeJS

Singularity Energy

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Forward Deployed Engineer