About Singularity Energy

Founded in 2018, Singularity Energy delivers cutting-edge clean energy and carbon management software and data solutions that help utilities and grid operators accurately measure emissions and manage innovative voluntary carbon-free energy programs. Our platform enables real-time, location- and market-based emissions data, empowering our customers—and their commercial and industrial (C&I) customers—to understand and reduce their Scope 2 emissions from electricity consumption.

Backed by leading investors including Spero Ventures, Third Sphere, and Energy Impact Partners, and recognized by TIME, Harvard, EPRI, and the National Science Foundation, we are scaling from successful pilots to full commercial deployment.

The Role

We are hiring a Technical Account Manager (TAM) to lead customer delivery and technical success for our utility and grid operator partners. In this role, you will guide customers through the onboarding and implementation process, ensure technical alignment across teams, and help support ongoing use of the Singularity platform.

You will work directly with utility staff responsible for clean energy and emissions programs, providing the tools they need to serve their own customers—including large C&I customers—with accurate, actionable emissions and clean energy data.

This is a hands-on, high-impact role that bridges customer engagement, technical delivery, and internal collaboration, with the opportunity to help shape and improve how we deliver complex utility programs at scale.

What You'll Do

🛠 Technical Implementation & Support

Lead onboarding and technical delivery for new utility and grid operator customers—from kickoff through data integration, validation, and go-live.
Configure customer-specific product settings and workflows for emissions accounting and voluntary carbon-free energy program management.
Act as the primary technical point of contact during implementation, supporting customers in adopting the Singularity platform, including the delivery of complex data integrations.

📈 Program Enablement

Work with utilities to support carbon-free energy programs and carbon reporting for their customers, especially large C&I customers.
Guide utilities through Scope 2 emissions accounting, including both location- and market-based methods, and real-time carbon data applications.
Assist in delivering end-customer outputs such as carbon impact dashboards and data reports.

🧩 Project Management & Collaboration

Own delivery timelines and execution using internal tools like Jira and Notion.
Collaborate with product, engineering, and data science teams to resolve issues and drive continuous improvement.
Help shape our customer delivery operations by bringing project management best practices from prior experience and refining internal processes.

What We're Looking For

✅ Core Qualifications

5+ years in a technical, customer-facing role (e.g., TAM, Solutions Engineer, Technical Project Manager, Client Project Manager) or Product Owner at a SaaS or data platform company, with a track record of success delivering complex, cross-functional projects with large, high-touch enterprise customers.
Experience as the primary point of contact for enterprise customers, managing enterprise integrations, including APIs, large datasets, and customer-facing deliverables.
Strong technical fluency, including comfort with SQL, JSON, APIs, and data troubleshooting; Python is a plus.
Strong organizational and project management skills, ideally with fluency in Jira, Notion, and similar tools.
Proven ability to communicate clearly with both technical and non-technical stakeholders.
A strong sense of ownership and a collaborative, team-first mindset.

🌍 Bonus Points For

Experience working with utilities, grid operators, or energy-focused tech companies.
Experience in managing customer relationships and driving successful product adoption
Familiarity with utility customer programs, Scope 2 emissions, clean energy procurement, or electricity markets.
Background in environmental science, power systems, software engineering, or a related technical field.
Interest or experience in growing project management capabilities within a startup or small team environment.

What You Can Expect from Us

Mission-Driven Culture: Join a tight-knit, collaborative team focused on accelerating the clean energy transition.
Work Flexibility: Remote-friendly, with a preference for Boston-area candidates. We gather quarterly in Boston or at customer sites.
Ownership & Growth: Help shape a critical function as we scale. Your contributions will directly influence how we deliver for top-tier utility clients.
Competitive Compensation:
- Base Salary: $100,000-$130,000/year
- Equity: 0.005%–0.2%
- Bonus: Performance-based
- Benefits: Medical, dental, and vision insurance, FSA, HSA, 401(k) with matching, unlimited vacation, generous sick leave, and flexible hours

Who Thrives Here

We're excited about candidates who are:

Quick learners with a strong ability to master complex technical, regulatory, and market topics.
Excellent communicators who value transparency, honesty, and proactive collaboration.
Climate-motivated individuals who care deeply about decarbonization and team-based problem solving.
Flexible and reliable, open to occasional travel (~10–15%) for customer meetings, industry events, and team gatherings.

Singularity Energy

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